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Winter 2022 semester updates
Remote services & supports
The Cougars Campus Store team is working to ensure our services and support are readily available to students, faculty and staff in the upcoming semester with alternative delivery. Check this page frequently as services, processes and policy details may change as health and safety guidelines evolve.
If the information you are seeking is not included on this page, we kindly ask you to review the Campus Store FAQ before emailing us directly. Please note that we accept Visa, VisaDebit, MasterCard, MasterCard Debit, and campus store gift cards for online payments. We do not accept Debit or AMEX. If you do not have a credit card, VisaDebit, or MasterCard Debit, please email campusstore@mtroyal.ca so we can help with your order.
OneCard
The MRU OneCard is the official identification card for the Mount Royal University community. You will need to bring your OneCard with you anytime you are on campus to get building access. You do not need a OneCard if you are not coming to campus or to take advantage of any remote services, including those offered by the Cougars Campus Store.
All OneCard requests are to be submitted online through mru.ca/photo (instructions below). In-person photo submissions are no longer available. OneCards are currently available for pick up in the Cougars Campus Store during open hours. Please wait to receive a confirmation email stating that your card is ready for pick up before coming in store, and bring government-issued photo ID to pick up your card.
We recommend you park in Lot 2, walk to the West Gate entrance, and proceed downstairs to the store. View our parking map for lot locations.
All OneCard requests are to be submitted online through mru.ca/photo (instructions below). In-person photo submissions are no longer available. OneCards are currently available for pick up in the Cougars Campus Store during open hours. Please wait to receive a confirmation email stating that your card is ready for pick up before coming in store, and bring government-issued photo ID to pick up your card.
We recommend you park in Lot 2, walk to the West Gate entrance, and proceed downstairs to the store. View our parking map for lot locations.
To get a OneCard, submit your photo to mru.ca/photo and complete the cardholder agreement form. Be sure to follow the photo guidelines provided on the photo upload page. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of five (5) business days for processing.
If you are a returning student with a OneCard that has an April 2020 or 2021 expiry, it has been automatically renewed indefinitely. Your OneCard validation is now tied to your active status as a student at MRU and does not have a set expiration date. You do not need to come to campus to get a validation sticker and your OneCard will function as usual while you remain an active student at MRU.
If you are a returning student and your OneCard is lost, stolen or damaged, we can issue a replacement card. There is a $20 fee on replacement cards, payable by Debit, Visa or Mastercard upon pick up. Complete the cardholder agreement form and select the replacement option when prompted. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of five (5) business days for processing.
To get a nursing ID, submit your photo to mru.ca/photo and complete the nursing cardholder agreement form. Be sure to follow the photo guidelines Be sure to follow the photo guidelines provided on the photo upload page. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of five (5) business days for processing. If you need a replacement card, please follow the instructions outlined above.
Visit the OneCard FAQ for all other questions about OneCard or email onecard@mtroyal.ca.
Textbooks
To avoid delays, order your textbooks as early as possible!
The Winter booklist will be available on December 6th. You can use the course list builder to check which textbooks are currently available for purchase. If your texts are available, we encourage you to purchase them in advance. If you decide to purchase your textbooks online, look for Required and Optional texts. Required texts are mandatory to complete the course. Optional books are supplemental material recommended by the instructor.You can wait until your first class or when you receive the class syllabus to buy your books, but remember that you do not need to wait to purchase all your textbooks at once. Kindly note that used textbooks are in high demand and generally sell out quickly.
You may also experience a short delay in downloading eBooks after your credit card is charged. Please allow 24 hours after completing an order before contacting the campus store.
In some cases when using the course list builder, your course may not appear on the booklist in your search results. This is because materials for your course have not yet been selected and it’s best to wait until you receive your course syllabus to find out which materials are required. You may also receive a “No Course Materials Required” notice in your search results which means that no texts are required for this course.
The booklist is updated regularly as we get new text requests from faculty so we encourage you to check it frequently. Be sure to review your list of registered courses and the corresponding booklist to ensure that you are buying the right books. To find your registered course schedule, head to MyMRU. Select the "Register and Pay" tab and then select "My Course Schedule". You can also find your booklist on Blackboard. Note that different sections of the same class may use different books so it’s important to know your section.
If you're having trouble navigating the Course List Builder to find your books, reference our Textbook How-To Guide for tips.
Key dates
November 22 - Fall semester textbooks will be available ONLINE ONLY starting on this date. If you need to make an in-store textbook purchase after this date, please alert a staff member and they will assist you with your purchase.
January 10 - First day of Winter semester classes
January 18 - Last day to adjust registration (add/drop) for the Winter 2022 semester with tuition refund (less the non-refundable deposit)
January 18 - Last day to return Winter 2022 textbook purchases. Students making a return by mail need to email campusstore@mtroyal.ca by January 18th with proof of shipment to confirm the return. See details on returns below.
April 8 - Last day of Winter semester classes
See MRU's critical dates calendar for other important dates.
In-store shopping and in-store pick up
The Campus Store is open for in-person shopping and in-store pick up. Proof of vaccination or a negative rapid test from the last 72 hours is required to enter the Campus Store. Shipping options continue to be available for all orders. Capacity for in-person shopping and in-store pick up will be limited based on Government of Alberta guidelines.
When you arrive on campus, we recommend parking in Lot 2 and proceeding to the West Gate entrance. Masks are required in all indoor spaces on campus.
Proof of vaccination or a negative rapid test from the last 72 hours is required to enter the Campus Store.
You will be required to sanitize your hands and adhere to COVID-19 health and safety guidelines when entering the Campus Store. Masks are required in all indoor spaces on campus. We thank you in advance for your understanding.
All on campus pick-up's are available in the Cougars Campus Store. Please wait to receive a confirmation email that your order is complete and ready for pick up before coming to campus. Free on campus pick up is listed as a shipping option when placing orders online. Here's how it works:
- Step 1: When you place your order online and select “on campus pick up” under shipping options, you will receive an initial email confirming that we’ve received your order.
- Step 2: Once we have fulfilled your order, you will receive a second confirmation email notifying you that your order is ready for pick up. Please bring a piece of photo ID with you to pick up your order.
- When you arrive on campus, we recommend you park in Lot 2 near the West Gate entrance. Enter at the West Gate entrance and proceed down the stairs to the Cougars Campus Store on Main Street. Please have your order number and photo ID ready to show the representative upon pick up.
On campus pick up is available during store hours.
Online orders, fulfillment, and shipping
Orders can be placed online for home delivery.
Flat shipping rates before GST are as follows:
Canada: $10.00 CAD
USA: $14.95 CAD (applicable on all orders)
International: $19.95 CAD (applicable on all orders)
Order fulfillment time varies depending on availability of supplies and quantity of orders. Orders will be processed within 1 to 3 business days. You will receive an email confirmation when your order is ready to ship. Please allow up to one week (seven business days) from the order date to the order arriving at your doorstep.
Returns
Returns are available in-store during regular Cougars Campus Store hours Monday to Thursday from 8 a.m. to 5 p.m., and Friday from 8 a.m. to 4 p.m.Students making a Winter 2022 textbook return by mail need to email campusstore@mtroyal.ca with proof of shipment by January 18th to confirm the return. Returned items that arrive by mail will be processed over the phone and a Campus Store representative will contact you. Please note that the cost of return shipping is the responsibility of the buyer. Some exceptions apply for items arriving damaged or for incorrect orders.
Clothing must still have tags attached and be unworn. All items must be in their original packaging if applicable. Original receipts are required for all returns, please make a copy for your records. Please refer to our return policy for more information including non-returnable items.
Parking
Parking is available in Lot 2 at the West Gate entrance and the East Gate parkade. View our parking maps for lot locations.
Payment is contactless using the HotSpot app (fees apply). For full details on parking, parking permits, and the payment process, visit the parking and transportation website.
U-Pass
For U-Pass program information, please visit the U-Pass FAQ.
For other transit options please visit the City of Calgary transit website. All U-Pass inquiries can be emailed to parking@mtroyal.ca.
Sponsored students
Sponsored students must come into the store to get books and supplies. Please bring photo ID, your student ID number, and a list of which books and supplies are required. We will be happy to assist you!