Fall 2021 semester updates

 

Remote services & supports

The Cougars Campus Store team is working to ensure our services and support are readily available to students, faculty and staff in the upcoming semester with alternative delivery. Check this page frequently as services, processes and policy details may change as health and safety guidelines evolve. 

If the information you are seeking is not included on this page, we kindly ask you to review the Campus Store FAQ before emailing us directly. Please note that we accept Visa, VisaDebit, MasterCard, MasterCard Debit, and campus store gift cards for online payments. We do not accept Debit or AMEX. If you do not have a credit card, VisaDebit, or MasterCard Debit, please email campusstore@mtroyal.ca so we can help with your order.

 

 

OneCard

The MRU OneCard is the official identification card for the Mount Royal University community. You will need to bring your OneCard with you anytime you are on campus to get building access. You do not need a OneCard if you are not coming to campus or to take advantage of any remote services, including those offered by the Cougars Campus Store.

All OneCard requests are to be submitted online through MyMRU (instructions below). In-person photo submissions are not available at this time. OneCards will be available for pick up at the Cougars Campus Store Monday to Friday from 9 a.m. to 4 p.m. You do not need to book an appointment but please wait to receive a confirmation email stating that your card is ready for pick up and bring government-issued photo ID to pick up your card.

We recommend you park in Lot 2 (free parking for 30-minutes through the HotSpot app), walk to the West Gate entrance, press the intercom for entry and proceed downstairs to the Campus Store. View our parking map for lot locations.

 

OneCard for New Students

To get a OneCard, submit your photo to mru.ca/photo and complete the cardholder agreement form. Be sure to follow the photo guidelines provided under question 3 of the OneCard FAQ . You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing.
 

OneCard for returning students

If you are a returning student with a OneCard that has an April 2020 or 2021 expiry, it has been automatically renewed indefinitely. Your OneCard validation is now tied to your active status as a student at MRU and does not have a set expiration date. You do not need to come to campus to get a validation sticker and your OneCard will function as usual while you remain an active student at MRU.

 

If you are a returning student and your OneCard is lost, stolen or damaged, we can issue a replacement card. There is a $20 fee on replacement cards, payable by Debit, Visa or Mastercard upon pick up. Complete the cardholder agreement form and select the replacement option when prompted. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing.
 

OneCard for Nursing Students

To get a nursing ID, submit your photo to mru.ca/photo and complete the nursing cardholder agreement form. Be sure to follow the photo guidelines provided under question 3 of the OneCard FAQ. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing. If you need a replacement card, please follow the instructions outlined above.

Visit the OneCard FAQ for all other questions about OneCard or email onecard@mtroyal.ca.  

 

 

Textbooks

To avoid delays, order your textbooks as early as possible! 

The Fall booklist is available as of August 2nd. You can use the course list builder to check which textbooks are currently available for purchase. If your texts are available, we encourage you to purchase them in advance. If you decide to purchase your textbooks online, look for Required and Optional texts. Required texts are mandatory to complete the course. Optional books are supplemental material recommended by the instructor.

You can wait until your first class or when you receive the class syllabus to buy your books, but remember that you do not need to wait to purchase all your textbooks at once. Kindly note that used textbooks are in high demand and generally sell out quickly.

You may also experience a short delay in downloading eBooks after your credit card is charged. Please allow 24 hours after completing an order before contacting the campus store.

In some cases when using the course list builder, your course may not appear on the booklist in your search results. This is because materials for your course have not yet been selected and it’s best to wait until you receive your course syllabus to find out which materials are required. You can then search the online booklist based on what’s included in the syllabus. You may also receive a “No Materials Required” notice in your search results which means that no texts are required for this course.

The booklist is updated regularly as we get new text requests from faculty so we encourage you to check it frequently. Be sure to review your list of registered courses and the corresponding booklist to ensure that you are buying the right books. To find your registered course schedule, head to MyMRU. Select the "Register and Pay" tab and then select "My Course Schedule". You can also find your booklist on Blackboard. Note that different sections of the same class may use different books so it’s important to know your section.

 

If you're having trouble navigating the Course List Builder to find your books, reference our Textbook How-To Guide for tips.

Key dates 

September 7 - First day of Fall semester classes

September 17 - Last day to adjust registration (add/drop) for the Fall 2021 semester with tuition refund (less the non-refundable deposit)

September 17 - Last day to return Summer 2021 textbook purchases. Students making a return by mail need to email campusstore@mtroyal.ca by July 16 with proof of shipment to confirm the return. See details on returns below. 

See MRU's critical dates calendar for other important dates.

In-store shopping and in-store pick up

The Campus Store is open for in-person shopping and in-store pick up. You will need to book an appointment to come to the Campus Store. This can be done using the QLess Application.  Shipping options continue to be available for all orders. Capacity for in-person shopping and in-store pick up will be limited based on Government of Alberta guidelines.

When you arrive on campus, we recommend parking in Lot 2 (parking is free for the first 30-minutes through the HotSpot app) and proceed to the West Gate entrance.

In-store shopping

You will be required to sanitize your hands and adhere to COVID-19 health and safety guidelines when entering the Campus Store. We thank you in advance for your understanding.

In-store pick up for online orders

All in-store pick-ups take place from the front entrance of the Cougars Campus Store. Please wait to receive a confirmation email that your order is complete and ready for pick up before coming to campus. Free in-store pick up is listed as a shipping option when placing orders online. Here's how it works:

 

Step 1: When you place your order online and select “in-store pick up” under shipping options, you will receive an initial email confirming that we’ve received your order.

Step 2: Once we have fulfilled your order, you will receive a second confirmation email notifying you that your order is ready for pick up.

Step 3: When you arrive on campus, please park in Lot 2 near the West Gate entrance. Parking is free for the first 30-minutes through the HotSpot app. View our parking map for the lot location. Enter at the West Gate entrance and proceed to the Cougars Campus Store on Main Street. Please have your order number and a piece of government-issued photo ID ready to show the representative upon pick up.

In-store pick up is available Monday to Friday 9 a.m. to 4 p.m. Please note the store’s capacity may be limited based on Government of Alberta guidelines.

Online orders, fulfillment, and shipping

Students that prefer to shop online and have their orders shipped can do so.

Flat shipping rates before GST are as follows:

Canada: $10.00 CAD
USA: $14.95 CAD (applicable on all orders)
International: $19.95 CAD (applicable on all orders)

Order fulfillment time varies depending on availability of supplies and quantity of orders. Orders will be processed between 2 and 3 business days depending on volume. You will receive an email confirmation when your order is ready to ship. Please allow up to one week (seven business days) from order date to the order arriving at your doorstep.

Returns

Returns are available during regular Campus Store hours Monday to Friday from 9 a.m. to 4 p.m.

 

Students making a Summer 2021 textbook return by mail need to email campusstore@mtroyal.ca with proof of shipment by July 16 to confirm the return. Returned items that arrive by mail will be processed over the phone and a Campus Store representative will contact you. Please note that the cost of return shipping is the responsibility of the buyer. Some exceptions apply for items arriving damaged or for incorrect orders.

Clothing must still have tags attached and be unworn. All items must be in their original packaging if applicable. Original receipts are required for all returns, please make a copy for your records. Please refer to our return policy for more information including non-returnable items.

 

Parking

Parking is available in Lot 2 at the West Gate entrance and the East Gate parkade. View our parking maps for lot locations.

Parking is free for the first 30 minutes and then a significantly reduced flat rate of $5 per day will apply (compared with $17 during normal operations). Reduced parking rates and available lots are continuously under review and subject to change.

Payment will be contactless using the HotSpot app (fees apply). Pay stations will not be running. For full details on parking, parking permits and the payment process, visit the parking and transportation website.

 

U-Pass

The U-Pass program has been deferred until Fall 2021.

For students who need to purchase transit passes, the Students' Association is offering 40% off the regular price. Please visit SAMRU’s website for more information.

For other transit options please visit the City of Calgary transit website. All U-Pass inquiries can be emailed to parking@mtroyal.ca.

 

Sponsored students

Sponsored students can email campusstore@mtroyal.ca to order books and supplies online. Please provide your name, shipping address, student ID number, and a list of which books and supplies are required in your email. We will be happy to assist you!

 

 

Student supplies and MRU merchandise

MRU merchandise, clothing, course supplies, stationary, products for alumni, gifts, gift boxes, and grad rings are all available for purchase online. Simply visit any of the tabs at the top of our site to start shopping!