FAQ

The best time to get your books is early before used books run out, mid August for the Fall semester and December for the Winter semester.

Use the course list builder to check which textbooks are currently available for purchase from your booklist. If your texts are available, we encourage you to purchase them in advance to beat the Fall rush. If you decide to purchase your textbooks early, look out for Required and Optional on the booklist. Required texts are mandatory to complete the course and optional books are supplemental, recommended by the instructor.

You can wait until your first class or when you receive the class syllabus to buy your books. Keep in mind that you do not need to wait to purchase all your textbooks at once. Kindly note that used textbooks are in high demand and generally sell out quickly. You may also experience a short delay in downloading eBooks after your credit card is charged. Please allow 24 hours after completing an order before contacting the campus store.

In some cases when using the course list builder, your course may not appear on the booklist in your search results. This is because materials for your course have not yet been selected and it’s best to wait until you receive your course syllabus to find out which materials are required. You can then search the online booklist based on what’s included in the syllabus. You may also receive a “No Materials Required” notice in your search results which means that no texts are required for this course.

The booklist is updated regularly as we get new text requests from faculty, so we encourage you to check it frequently. Be sure to review your list of registered courses and the corresponding booklist to ensure that you are buying the right books. Note that different sections of the same class may use different books so it’s important to know your section.

You can also reference the Textbook How-To Guide for tips on using the course list builder.

When coming to the Cougars Campus Store to purchase your textbooks, please bring your course list. You may also wish to print the list of required texts from the course list builder.

You can place and pay for orders online or in-store. We accept Visa, VisaDebit, MasterCard and campus store gift cards in-store and online. Debit is only available in-store. We do not accept AMEX.

Please go to COVID-19 Remote Services & Supports for the most up-to-date information on returns.

Yes, go to our course list builder. You can have your books delivered to your home or you can pick them up on-campus. Follow this link to learn more about it. You can also reference the Textbook How-To Guide for tips.

In order for sponsored students to order books and supplies online, email campusstore@mtroyal.ca with your name, shipping address (or indicate contactless pickup), student ID number, and a list of which books and supplies are required. We will be happy to assist you!

Please go to COVID-19 Remote Services & Supports for the most up-to-date information on returns.

Your card is charged when your order is ready to be picked up or shipped. If any items are on backorder we will charge you separately for them when they arrive and are ready to ship or be picked up.

If you find any duplicate or unusual charges from us on your credit card, please email us at campusstore@mtroyal.ca so we can better assist you.

Order fulfillment time varies depending on availability of supplies and quantity of orders. You will receive an email confirmation when your order is ready to ship or be picked up if you selected contactless pickup. If you chose contactless pickup, please follow the pickup instructions included in the confirmation email. Contactless pickup orders may take up to three business days to process. If you choose to ship your order, please allow up to one week (seven business days) from order date to the order arriving at your doorstep.

Information gathered during the checkout process is secure and no credit card information is kept in our system.

The missing books are likely on backorder. We will process the items we currently have on hand and only charge your card for those ones. When the missing item(s) arrive the rest of your order will be fulfilled. Your credit card will only be charged once the item(s) are available and ready to ship out or be picked up. This may result in a splitting of your order.

Make sure that you click on the “Update Cart” button after adjusting the order quantity.

For standard ground shipping we use either UPS or Canada Post. We are also offering an on-campus pickup option for the Winter 2021 semester.

If your order is being shipped through Canada Post or UPS you will receive an email confirmation with your packages tracking number once your order has shipped.

All online orders placed by those living in the Calgary area including all surrounding communities within the Cochrane, Airdrie and Okotoks borders will be fulfilled by free contactless pickup or be shipped at a flat rate of $10.00 (regardless of the purchase amount). If you live outside of the Calgary area we will ship your order, with free shipping on orders over $100. Flat shipping rates before GST are as follows: Canada: $10.00 CAD USA: $14.95 CAD (applicable on all orders) International: $19.95 CAD (applicable on all orders)

Order fulfillment time varies depending on availability of supplies and quantity of orders. You will receive an email confirmation upon receipt of your order. Once your order is ready to ship or be picked up you will receive another confirmation email. If you choose contactless pickup, please follow the pickup instructions included in the confirmation email. During peak periods contactless pickup orders may take up to two business days to process. If you choose to ship your order, please expect up to one week (seven business days) from order date to the order arriving at your doorstep. We anticipate a high volume of orders this fall but we will do our very best to process all orders in a timely manner.

Yes, make sure to change the name in the "Ship to" portion to the person who will pick up the order.

This means the instructor has given you the choice of buying one of these two formats. In most cases, they are slightly different editions, both of which the instructor has deemed acceptable for the course. DO NOT ORDER BOTH OF THEM. BRV is less expensive but cannot be sold back through buyback as we cannot guarantee that all the pages are included.

If you would like to pick up your order at the Campus Store, choose "On-Campus Pick Up" as your shipping method. You will receive an email confirmation when your order is ready for pick up. During peak periods, On-Campus Pick Up orders may take up to two business days to process.

Please visit this page for information on our Contactless Pickup program: COVID-19 Remote Services & Supports page

Order fulfillment time varies depending on availability of supplies and quantity of orders. You will receive an email confirmation upon receipt of your order. Once your order is ready to ship or be picked up you will receive another confirmation email. If you chose contactless pickup, please follow the pickup instructions included in the confirmation email. During peak periods, contactless pickup orders may take up to two business days to process. If you chose to ship your order, please expect up to one week (seven business days) from order date to the order arriving at your doorstep.

You cannot cancel the order online. You must contact the online order department at onlineorders@mtroyal.ca with your order number.

You can change your password or email address on the My Account page.

Yes, you can use your gift card online by typing in the number in the Gift Card field during the checkout process. We still require a credit card number to process the order in case the balance is less than the purchase price.

Please visit this page for information on Returns and Exchanges: COVID-19 Remote Services & Supports page

In order for sponsored students to order books and supplies online, email campusstore@mtroyal.ca with your name, shipping address, student ID number, and a list of which books and supplies are required. We will be happy to assist you!

If your card supports DebitVisa, you can pay with Debit online. Otherwise, only Visa, Mastercard and Cougars Campus Store gift cards are authorized tenders.

A course pack is created by your professor specifically for your course. It may include book excerpts, journal articles, or course notes. Some out-of-print books are reproduced as course packs. The Cougars Campus Store obtains copyright authorization from the copyright holder to reproduce materials for classroom use. Course packs are printed at the Mount Royal University Digital Print Centre. Course packs are non-returnable.

If your department or course isn’t listed it usually means that we haven’t received a textbook adoption from your instructor. Please note that we receive textbook adoptions up to (and after) the first day of classes. Check back often, speak to your instructor, or contact us and we’ll try to help you out.

You have two choices to find your course material. One is a personalized booklist using your Student I.D. number and the other is a search for specific course requirements by selecting a term. If you are checking early, you may need to wait until your term is offered. Select your department, course and section and it will be added to your list. When you are done adding courses, click “Choose Books”. At this point, you can choose to print or save your list. Then bring the list with you to the Cougars Campus Store, or simply select the materials you want and order them online. If you see multiple listings for the same text it probably means that your professor has approved the use of multiple formats of the same book. Simply decide which format you wish to buy.

A required textbook is a book your professor has chosen which contains necessary readings and materials for successful completion of the course. An optional book is supplemental material chosen to assist in your studies, however is not mandatory for the course. These can include study guides or bar charts.

Textbooks are arranged alphabetically by department and then numerically by course number. There are signs hanging from the ceiling and posted at the end of the units to help you.

If it is before classes start, chances are the material has not yet arrived. You can order online and your order will be filled when the book arrives or check back again to see if it has arrived. If classes have started, please check at the text information counter. We can order an additional copy for you, depending on how far we are into the semester. You may be required to prepay for the material.

You may return your textbooks with the original receipt and original method of payment for a refund by the add/drop date of each semester. There are some items that are non-refundable.

You can view a custom booklist on our course list builder.

An eBook is the digital equivalent of a printed book which can be viewed online 24 hours a day, 7 days a week. Some eBooks will require WiFi to be accessed.

• Save up to 50%.

• They are environmentally friendly.

• You can easily have all your books all in one place.

Please go to campusebookstore.com for support. There are FAQs and support videos, as well as being able to start a new support ticket if needed.

Once your order is submitted you will receive an email from us within 24 hours that contains a redemption code. The subject line will provide your order number and say Status Update. The Status Update email shows the eBook title, and will say ready for download with the following link: Redeem Codes and redemption code. Enter that redemption code on the link provided and your email. After this is completed, you will receive an email with instructions on how to access the eBook through the publisher's website.

eBooks are identified by a blue and white card located on the shelves with the printed textbook.

Yes, the prices are listed on the Course shelf tags. On average, you’ll be saving 50% off the new book price.

Yes.

Yes, but only if you have not accessed it.

Visit campusebookstore.com for assistance.

Restrictions, if any, will be detailed on the purchase card. Generally the minimum is 180 days, maximum 360 days. Some publishers place printing and time restrictions on their eBooks.

If the publisher has enabled printing, then yes, you can print pages from your eBook.

If the publisher has enabled the “Read out Loud” feature, the eBook can be read by your computer. eReaders allow you to “zoom in” on text to increase its size.

You use it to respond to questions posed in class by your Instructor/Professor. Simple instructions on its use are on the back of the iClicker and on the packaging. You should bring the iClicker to class unless otherwise instructed.

Using the iClicker to respond to the instructor’s questions helps generate discussion among classmates, gives the instructor a clear sense of how the class is doing and ultimately improves comprehension and learning.

Just like your textbooks, your professor will contact the Cougars Campus Store to let us know which courses require an iClicker. It will be listed on our Booklist along with the textbooks you need for each course.

The iClicker is available at the Cougars Campus Store at the cash desk.

You must specify that you want to have the iClicker included in your online order.

Please check the website under Ordering Your Textbooks.

iClickers can be returned, provided the package is unopened and accompanied by a receipt, by the add/drop date of that semester.

No.

Please contact iClicker.com for technical support.

No.

Students may purchase a REEF code. This code is an app that can be accessed via smart phones. Some Professors do not allow the use of this app so please check with your professor before purchasing.

If you are having any issues, please contact us at campusstore@mtroyal.ca so we may assist you with finding the correct size.

Please visit this page for information on Returns and Exchanges: COVID-19 Remote Services & Supports page

The Majors Hoodie program is undergoing some "Major" changes. Please check back soon for updates.

Please contact us at campusstore@mtroyal.ca so we may assist you with your custom orders.

The minimum amount a gift card can be loaded with is $5. The maximum is $500.

No.

They can be purchased online or in-store.

They can be redeemed online or in-store.

Unfortunately, the Cougars Campus Store does not accept any returns or exchanges on gift cards.

No, gift cards themselves do not have a cash value.

You can contact us at campusstore@mtroyal.ca so we may assist you with this.

If your card has been lost or stolen, we cannot replace the card as your name is not attached with the card number, and there is no way to track it down. Damaged cards can be still used as long as you have them, as we can enter the number manually into the system.

Yes, with the value you choose.