The MRU OneCard, introduced in 2019, is the official identification card for the Mount Royal University community. As long as you're affiliated with MRU, your OneCard will be your most important piece of ID. Please carry it with you at all times when on campus.

Features:

• Official Mount Royal University identification
• OneCard Flex Dollars account card
• Library card
• Payment method used at the campus store and for food services at the Table
• Access to recreation facilities
• Access to computer and science labs
• Access to office space

• Any registered student at Mount Royal University
• Current faculty and staff members
• MRU retirees
• MRU alumni
• Anyone sponsored by an MRU department is eligible for an Affiliate card
• Community members using MRU printing services at the Library

Step 1: Submit your photo online

To submit your photo online, you will:

• Go to mru.ca/photo
• Click on the "Sign In" button 
• Choose your mtroyal.ca account 
• Go to "Profile" at the top of the page
• Click on "Click to submit a new photo" 
• Take or upload your photo 
• Click "Submit for Approval" 
• You will receive an email if your photo is approved, or if there are any issues with the photo you uploaded

Step 2: Complete the OneCard Cardholder Agreement

To complete the OneCard Cardholder Agreement:

• Go to https://www.mru.ca/cardagreement

• Read the agreement and complete the form

• Once we have received this form and approved your photo your card will be printed and you will receive an email once it is printed and ready for pick-up.

 

Step 3: Pick up your card and bring ID

You can pick up your new OneCard once you receive an email saying it is Ready for Pickup. This is usually done within 3-5 days of receiving the completed Cardholder Agreement and approved photo.

Pick up location will be at the Campus Store during business hours. The most up to date temporary location hours will be posted on the Campus Store website.

Only you can pick up your OneCard. You will need your MRU identification number and one piece of government-issued photo identification. The following pieces are considered approved government-issued photo ID:

• Passport
• Driver's licence
• Indian status card
• Federal government employee ID
• Provincial government employee ID
• Municipal government employee ID

Please ensure the government-issued photo ID is in English so we can identify your name and date of birth. Your name will appear on the card exactly as it appears on the government-issued identification, and must match the MRU administration system.

Cards can be mailed to the address on file with Mount Royal University, but there is a cost to do this. Please deposit $10 onto your card's FLEX account at https://www.mru.ca/onecard and send an email to onecard@mtroyal.ca. We will mail your card to you within 1-3 business days of receiving payment and confirmation.

OneCard photos require your full face to be clearly visible in your photo as this is the university's official method of identification. However, in line with our commitment to equity, diversity, and inclusion, we are happy to accommodate community members who wear face coverings (e.g., a veil, niqab or burqa).

Students can choose a photograph that shows their full face, or keep it covered for the OneCard photo ID. If they choose to keep their face covered for the OneCard Photo ID, then they must carry an additional piece of government issued photo ID.

In cases of identification checks such as entry to examinations, entry to laboratories, library, etc., students and employees will be required to uncover their faces for identification purposes. Arrangements can be made in such cases for the authentication procedures to be conducted by a female staff member in a private setting.

Please note that we cannot guarantee a female staff member will be able to authenticate the photograph submitted online. If you would like to guarantee complete privacy, we suggest that you make arrangements to have your photograph taken at the bookstore by a female staff member. Additionally, all photographs in the OneCard photo ID are visible to staff members in security services. We hope that this information will allow you to make an informed decision on what is best for you. If you have any further questions or require any assistance, please do not hesitate to contact Mount Royal’s Human Rights Advisor Khaula Bhutta at kbhutta@mtroyal.ca or 403.440.6908

OneCards are usable immediately upon pick up. To ensure continuous access and services, old cards will work during the distribution process, and will be deactivated when the roll-out of the new OneCard is largely complete.

Your OneCard has a magnetic swipe, and is also a contactless (tap) card. The swipe is used for Cougars Athletics and Recreation access, and the MRU Library. The contactless chip lets you "tap and go" at point-of-sale readers. It debits the funds directly from your OneCard account. University Food Services outlets (excluding Wyckham House) accept OneCards. More OneCard outlet locations are coming soon!

No. There is tap technology inside the OneCard that could be damaged, either by disconnecting the circuit or allowing elements to get inside the card. Card holders and lanyards are available in the Campus Store.

If you still have an old card, please return it to the Campus Store either in person or via campus mail.

No. Your OneCard is non-transferable and can be used only by you.

If someone else uses your OneCard, it will be confiscated and there may be sanctions. Please refer to the OneCard terms and conditions.

MRU OneCards do not expire if you continue to attend the Mount Royal University as a student, are a faculty/staff member, or remain active within our systems as a retiree or alumni.

Access to many services on campus is tied to your status. Students must be in full time status with 9 credits registered. This excludes any part time studies, continuing education, ESL, massage therapy or personal trainer, bridge to Canadian nursing etc.

If you leave the MRU community but return within one year, your MRU OneCard can be re-activated. Please bring this card with you to the OneCard Office for re-activation or a replacement fee of $20 will be charged. If it has been over a year since you've been active at MRU, a new photo will be taken and a replacement OneCard will be issued at no charge.

No, only a single MRU OneCard may be active at a time.

Your OneCard has four designations available for personalization including faculty/staff, student, alumni, and affiliates. At the time your OneCard is issued, you may choose your preferred designation based on eligibility. If your designation changes, you may change your card designation but you will have to give back your original OneCard. A new card will be issued at no charge. If you do not return your original OneCard, a $20 replacement fee will be charged.

All payment at print stations are through OneCard. To load funds on your OneCard, please go to your OneCard account.

All communications regarding the status of your OneCard will be sent to your MRU email account. You will receive an email confirmation when your photo is approved, and a second email confirmation when your card is ready for pick up.

You will receive an email that includes the reason the photo was not accepted. You can then submit a new photo which meets all requirements listed on the photo submission page. The OneCard Office will receive an automatic notification if a new photo has been submitted. Once the new photo is reviewed, you will receive email communications verifying the status for that photo.

After an uploaded photo is approved, the photo cannot be changed. You may request a new OneCard; however, there is a replacement fee of $20 and this must be done in person at the OneCard Office.

If you lost your MRU OneCard, please fill out the cardholder agreement and select the Lost/Stolen card option. Once you receive a "ready for pick up" confirmation email, go to the MRU OneCard Office during business hours to pick up your card. A $20 replacement fee will be charged at the time of pick up. You will need to bring a piece of valid government-issued photo identification.

If your OneCard doesn’t work we can print you a replacement. Complete the cardholder agreement and select the "Replace Faulty Card" option. Once you receive a "ready for pick up" confimation email, you can pick up your replacement card in the MRU OneCard Office during business hours. If you can bring your faulty card, the $20 replacement fee will be waived.

OneCard will be the only form of payment at all print stations that utilize a P-Counter.

To load funds on your OneCard, go to your OneCard account. The Flex Dollars plan is used for printing.

OneCard are the only form of payment at all print stations that utilize a P-Counter.

To load funds on your OneCard, go to your OneCard account.

The OneCard will not affect students accessing Reserves or other Collection items. There will always be a way for Library Service Desk staff to access student accounts without the OneCard.

The Library has a OneCard loading station located just outside the printing room. This machine will allow community members the opportunity to purchase reloadable cards for printing.

For the time being, the cash stations will remain in the Library.

You can deposit funds online by logging into your account through your MyMRU account or at your OneCard account. If you are having issues depositing funds onto your OneCard, visit the OneCard office located in the Cougars Campus Store (H100) for assistance.

• The Classic Plan ($1600)
  • $400/month in Dining Dollars. Two tax-exempt payments of $800. 15% ($240) Bonus Dining Dollars added upon purchase.
• The On-The-Go Plan ($1000)
  • $250/month in Dining Dollars. Two payments of $500. 5% ($50) Bonus Dining Dollars added upon purchase.

Flex Dollars are used for purchases in various places on campus, including at The Table and in the Cougars Campus Store. Flex Dollars are also used for printing.

When you receive your MRU OneCard, you will already have access to your OneCard account using your Mount Royal email and password. You can log on to the website at mru.ca/FlexDollars.

Students/faculty/staff and current cardholders

You'll need your MRU email and password to manage your accounts online and add funds 24/7.

Parents/guardian or friends

In order to gift funds to an account, you will need to enter the card holder's MRU identification number (9 digit) and MRU email (@mtroyal.ca).

No, you only have one OneCard Flex Dollars account.

There are a few ways to check your balance:

• Online, by logging into your account through MyMRU or at mru.ca/FlexDollars
• At the OneCard Office in the Campus Store

Any account that has been dormant for three (3) years will be deemed inactive, and any funds remaining will revert into a holding account. The funds can be re-activated at any time by visiting the OneCard Office in person.

Your previous balance will still exist on your P-Counter account.

Students

Refunds will only be made if your tenure at MRU ends, such as when you graduate or withdraw from a program. Upon your email request to the OneCard Office, account balances greater than $100 will be refunded within 4 weeks and sent to your address on file. Refunds will only be issued on user account deposits. Your account will then be deactivated by the OneCard Office.

Employees

Please turn your card in to the Campus Store or Security. As with a parking pass, any funds you may have on your card will be refunded to you through Payroll.

The most important thing you should do is freeze your funds right away. This will prevent anyone else from being able to use the funds on it.

You can freeze your OneCard funds online or by visiting the MRU OneCard Office. If you find your card, you can reactivate it by taking it to the OneCard Office. In the event of a system outage where you are unable to report your card lost or stolen online, please email the OneCard Office requesting the card be frozen. Use your preferred email, providing your name and student/employee number. Staff will be able to freeze your card during normal business hours.

If your OneCard is damaged, go to the MRU OneCard Office to get a replacement card. A $20 fee applies for all replacement cards. You must bring a piece of valid, government-issued photo identification. Confiscated cards, please refer to section 12 of the cardholder agreement.

Not if you freeze your OneCard before someone had a chance to use your card.

It's important to freeze your OneCard funds as soon as you realize that it has been lost, misplaced, or stolen. You are responsible for all transactions made prior to the card being deactivated.

Once your OneCard is frozen, visit the MRU OneCard Office. The funds on your OneCard will be transferred to your new OneCard. A $20 fee applies for all replacement cards.

If you find your OneCard before replacing it, you can bring it to the OneCard Office to be reactivated (unfrozen). Once a new OneCard is created, any other OneCard will become inactive, and cannot be reactivated and should be destroyed.

No. Unfortunately, we cannot credit purchases made by someone else.

This is why it's important to take care of your OneCard and freeze it as soon as you notice it missing. The card is your responsibility.

If someone has used your OneCard fraudulently, report it the MRU OneCard Office as soon as possible so the incident can be investigated.

Bring it to either the MRU OneCard Office in the Campus Store or drop it off at Campus Security (near the bus loop and Wyckham House).

The MRU OneCard is a MIFARE Classic smart card that communicates via Near Field Communication (NFC). MIFARE is an industry standard technology with millions of cards in circulation around the world. The technology is commonly used for campus card systems, transit, and door access control.

All users will have Door Access Control to controlled areas. If you require additional door access, go to the Campus Security (near the bus loop and Wyckham House).

The contactless chip of your OneCard stores your MRU ID number, a site ID used to distinguish your card from other institutions, and the issue number of your card. Account balances and funds are not stored on the OneCard, but rather your OneCard can be used to access them from the central OneCard system, similar to a debit card. Additional biographic information such as names, affiliations, and contact information are also not stored on the card.

Information stored on the OneCard is encrypted using standard MIFARE Classic encryption. In addition, the data blocks of the contactless chip are encrypted using AES-256 encryption using a separate security key from the one used to encrypt the card itself.

The MRU OneCard uses Near Field Communication (NFC) technology which requires another NFC-enabled device to be within 50mm to communicate. The information on the card is encrypted and will only work with MRU's OneCard system for payment.

Card holders should take appropriate measures to safeguard their card and not leave it unattended in an insecure location. They should also be wary of suspicious activities around point of sale systems, just as they are with debit and credit cards.

If you are receiving an error when trying to upload your photo, please try a different browser and clear your browser cookies. If you are still having issues, please email onecard@mtroyal.ca.

If you have any other questions about the OneCard, email the MRU OneCard Office at onecard@mtroyal.ca.

Go to the OneCard Office in the Campus Store (H100) or email the OneCard Office for issues with:

• The physical card
• Flex dollars account
• Payment for printing services

Go to Security Services (West Gate Entrance) or call 403.440.6897 for issues with:

• Access to recreation facilities
• Access to computer and science labs
• Access to office space