OneCard FAQ


COVID-19 update

The MRU OneCard is the official identification card for the Mount Royal University community. You will need to bring your OneCard with you anytime you are on campus to get building access. You do not need a OneCard if you are not coming to campus or to take advantage of any remote services, including those offered by the Cougars Campus Store.

All OneCard requests are to be submitted online through mru.ca/photo (instructions below). The cardholder agreement must also be completed. In-person photo submissions are no longer available. OneCards will be available for pick up at the Cougars Campus Store Monday to Friday from 9 a.m. to 4 p.m. Please wait to receive a confirmation email stating that your card is ready for pick up, and bring government-issued photo ID to pick up your card.

Follow on-campus signage for parking locations. Lot 2 outside the West entrance is the closest to the Campus Store. View our parking map for lot locations.


OneCard for new students

To get a OneCard, submit your photo to mru.ca/photo and complete the cardholder agreement. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing.
 

OneCard for returning students

If you are a returning student with a OneCard that has an April 2020 or 2021 expiry, your card will automatically remain valid while you remain an active student at MRU. You do not need to come to campus to get a new validation sticker and your OneCard will function as usual. If you are a returning student and your OneCard is lost, stolen or damaged, we can issue a replacement card. There is a $20 fee on replacement cards, payable by Debit, Visa, or Mastercard upon pick up. Complete the cardholder agreement form and select the replacement option when prompted. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing.
 

OneCard for nursing students

To get a nursing ID, submit your photo to mru.ca/photo and complete the nursing cardholder agreement. You will receive an email confirmation when your card is ready for pick up. Please allow a minimum of three business days for processing.

See FAQ below for all other questions about OneCard, or email onecard@mtroyal.ca.

 

FAQ

The Basics

Online and Financial Questions

Lost or Stolen Cards

OneCard Security

Troubleshooting

Loading...